Terms and Conditions

Company & Contact

The Service is operated by AI CRM Inc. (Delaware, United States).
Support: hello@startclaw.ai

Description of Service

StartClaw.ai is a managed cloud platform that helps users deploy, run, and maintain OpenClaw and related agent workflows in the cloud (“Service”). The Service may include features such as: managed deployment, hosting, updates, configuration, secret/key management, monitoring, logs, agent tools (e.g., web browsing/automation), search and research capabilities, integrations, and other automation functionality (collectively, “Features”). Feature availability may vary by plan and may change over time.

StartClaw.ai may provide templates, pre-configured agents, or recommended tool setups (“Agent Packs”) for specific use cases (e.g., development, sales, marketing, travel planning, family logistics). Agent Packs may change over time.

Account Registration

You may need to create an account to use the Service. You agree to provide accurate information and keep your account secure. You are responsible for all activity under your account, including activities performed by agents you deploy or configure.

Subscription, Billing, and Payments

Subscription. The Service is offered on a recurring subscription basis (monthly unless stated otherwise).
Billing. By subscribing, you authorize us (via Stripe) to charge your payment method on a recurring basis at the price displayed at checkout and any applicable taxes (if any).
Auto-renewal. Subscriptions renew automatically unless you cancel before the next renewal date.
Price changes. We may change pricing. Any changes apply at the next renewal after notice (where required).

Usage Limits, Credits, and Resource Consumption

Your plan may include limits or allowances for usage, such as (examples): number of deployed environments, runtime hours, agent executions, tool calls, browsing sessions, search queries, storage, bandwidth, or other compute resources (“Usage Limits”). Some plans may use credits (“Credits”) as units of usage.

No rollover. Unused Credits (if any) do not roll over and expire at the end of each billing cycle.
Abuse prevention. We may enforce reasonable rate limits or restrictions to protect the Service and our providers, including limiting excessive or abnormal usage.

Customer Responsibilities for Agents and Automation

You control what your deployed agents do. You are responsible for:

• ensuring you have the right to access any websites, accounts, or data your agents interact with;

• complying with applicable laws and third-party terms (including websites’ terms and API policies);

• reviewing, validating, and monitoring agent outputs and actions;

• configuring safe boundaries for automation (e.g., actions that can create, purchase, post, message, or delete data).

We do not guarantee that automated actions will be error-free or suitable for any particular purpose.

Secret Keys, Credentials, and Security

The Service may allow you to store API keys, tokens, passwords, or other credentials (“Secrets”) needed to run agents and integrations.

• You are responsible for providing and maintaining valid Secrets and for revoking/rotating them if you suspect compromise.

• We use reasonable technical measures to protect Secrets, but no system can be 100% secure.

• You must not upload Secrets you do not have the right to use.

Cancellation

You may cancel your subscription anytime through your account settings (or by contacting support if self-serve cancellation is not available). After cancellation, you will retain access until the end of your current paid billing period. You will not be charged for future billing cycles unless you re-subscribe.

Refund Policy

As a general rule, payments are non-refundable. However, we may offer refunds or credits at our discretion in limited cases (for example, clear billing errors or duplicate charges). Nothing in these Terms limits any rights you may have under applicable law.

Chargebacks and Billing Disputes

If you have a billing issue, please contact us first at hello@startclaw.ai and we will work with you to resolve it.
If you initiate a chargeback or payment dispute, we may temporarily suspend access to the Service while the dispute is investigated. Repeated, clearly abusive, or bad-faith disputes may result in account termination and restriction from future use.

Acceptable Use and Prohibited Activities

You agree not to misuse the Service. Prohibited activities include (not exhaustive):

• violating any law or third-party rights (including copyright/trademark/privacy);

• using the Service for unauthorized access, credential theft, exploitation, malware, or harmful automation;

• scraping or automated browsing in ways that violate third-party policies, laws, or rate limits;

• spamming, unsolicited bulk messaging, or abusive automation practices;

• attempting to exploit, reverse engineer, or interfere with the Service, security, or infrastructure;

• circumventing usage limits, creating multiple accounts to evade restrictions, or otherwise abusing promotions/limitations.

We may investigate violations and take action including suspension or termination.

User Content, Data, AI Output, and Responsibility

Ownership. As between you and us, you own the content and data you submit to the Service and the outputs your agents generate (“Output”), to the extent permitted by law.
Your responsibility. You are solely responsible for reviewing, verifying, and validating Output and agent actions before relying on them. Automated outputs may contain inaccuracies.
No guarantees. We do not guarantee outcomes, performance results, or correctness of Output or agent actions.
Similarity. Because AI systems may generate similar results for similar inputs, Output may not be unique.

Third-Party Services and Integrations

The Service may rely on third-party services (e.g., payment processors like Stripe, AI model providers, hosting providers, search providers, proxies, web automation tools, or integrations). Your use of third-party services may be subject to their terms and policies. We are not responsible for third-party services outside our control, including outages, policy changes, or API limitations.

Service Availability, Changes, and Maintenance

The Service is provided “as is” and “as available.” We may modify, suspend, or discontinue any part of the Service at any time (including Features), with or without notice, and we do not guarantee uninterrupted availability.

Data Retention After Cancellation

After cancellation, we may retain your account data for up to 90 days, after which we may delete it. You are responsible for exporting any content you wish to keep before your data is deleted.

Privacy

Our data practices are described in our Privacy Policy. By using the Service, you agree to the collection and use of information as described there.

Communications

You may receive:

• Service emails (billing, security, product notices); and

• Marketing emails (updates, promotions).
  You can opt out of marketing emails using the unsubscribe link, but you may still receive essential service communications.

Intellectual Property

We retain all rights in the Service, including software, design, branding, trademarks, and non-user content. These Terms do not grant you ownership of our intellectual property.

Disclaimer of Warranties

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, non-infringement, and accuracy of Output. You use the Service at your own risk.

Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities. Our total liability for any claim will not exceed the amount you paid to us for the Service in the three (3) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold us harmless from claims arising out of your use of the Service, your content, your agents’ actions, or your violation of these Terms or applicable law.

Dispute Resolution; Arbitration; Governing Law

Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules.
Arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration in the United States, except that either party may bring claims in small claims court if eligible.
No class actions. To the extent permitted by law, disputes will be brought on an individual basis and not as a class or representative action.

Updates to Terms

We may update these Terms from time to time. The updated Terms will be posted on our website with a new “Last updated” date. Continued use of the Service after changes means you accept the updated Terms.

Contact

Questions? Email hello@startclaw.ai